Refunds and returns

Eligibility

If 30 days have passed since your purchase, we cannot offer a refund or exchange. To be eligible, your item must be unused, in the condition you received it, and in its original packaging. We require a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will email you to confirm and tell you whether the refund is approved. If approved, a credit is applied to your original method of payment. If you have not received a refund, check your bank account, then your card company and bank, and then contact us. Only regular priced items may be refunded; sale items cannot be refunded.

Exchanges and gifts

We only replace items that are defective or damaged. If you need to exchange for the same item, email us. If an item was marked as a gift and shipped to you, you will receive a gift credit; otherwise the refund goes to the gift giver.

Shipping a return

Mail your return to Western Avenue Studios, 122 Western Avenue, Mailbox #128, Studio 325, ARTBEAT / Creative Adventures, Lowell, MA 01851. You pay return shipping, which is non-refundable. For items over $75, consider a trackable service or insurance, as we cannot guarantee we will receive your return.

Contact

1-866-488-CRE8 (2738), customercare@getcreativeadventures.com